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RETURNS & CANCELLATION POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
  • All items must be in their original packaging with product tags intact
  • All items must be unworn and in its original condition
  • Originals receipts would need to be included

5 STEPS TO MAKING A RETURN

  • 1. Please inform us within 3 days of receipt of order. You must email us at [email protected] to notify us.
  • 2. Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the Raniwala Jewellers QC team to decide whether the product is approved for return.
  • 3. Products can be returned within 14 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 3 days of receipt of goods at their end for exchange.
  • 4. Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us at the buyers cost.
  • 5. Raniwala Jewellers will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
We are not liable for any returns that we were not notified about within 3 business days of product receipt.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

Repair charges on goods which are six months old or more: Products sold beyond the period of six months will be repaired on chargeable basis for gold plated and silver ornaments and the actual cost of repair will be changed from the customer. The cost of repair will vary from piece to piece depending upon the nature of repair required and the quantum of silver or gold consumed for repair of the piece. Estimate of repair can be provided once the piece is physically examined by the Raniwala Jewellers team at Jaipur.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  • 1. Genuine quality issues.
  • 2. Packages lost in transit.
  • 3. In case Raniwala Jewellers discovers that a wrong item has been shipped to you, on the receipt of items returned to us (Raniwala Jewellers).
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1, Geejgarh Vihar Colony, Hawa Sadak, Bais Godam, Jaipur, Rajasthan – 302006

By Appointment Only
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